Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.

During peak periods, promotions, or new product launches, processing times may be slightly longer.

Shipping Destinations

We currently ship to domestic and international destinations.
If your country is not available at checkout, please contact us before placing your order.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are provided by the carrier and are estimates only, not guarantees. Delivery times may vary depending on destination, customs clearance, carrier delays, or external factors outside of our control.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are the responsibility of the customer, and we have no control over these fees.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information (where available).
Please allow up to 24–48 hours for tracking updates to appear.

Delays, Lost, or Misrouted Shipments

While we make every effort to ship orders promptly and accurately, we are not responsible for shipping delays, lost shipments, or misrouted packages caused by the carrier, customs authorities, incorrect address details provided by the customer, or events beyond our reasonable control (including but not limited to weather, strikes, or logistical disruptions).

Liability for Delays, Lost, or Misrouted Orders

To the fullest extent permitted by law:

  • We do not accept liability for any indirect, incidental, or consequential costs or losses incurred by a customer due to a delayed, lost, or misrouted order.

  • This includes, but is not limited to, missed events, replacement purchases, loss of enjoyment, lost profits, accommodation costs, travel expenses, or any other related costs.

  • Our maximum liability, if applicable, is strictly limited to the original purchase price of the item(s), excluding shipping fees.

Any claims for lost or undelivered items must be submitted within [2] days of the expected delivery date.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring that shipping details are correct at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information.

If an order is returned to us due to an incorrect address, reshipping fees may apply.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and item(s).
We will assess the issue and assist where possible in line with carrier policies.

Collectibles Disclaimer

Please note that for collectible items, minor packaging imperfections (e.g., small creases, soft corners, or factory sealing variations) may occur during transit and are not always considered damage.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:
[info@toycult.co.uk]